Head of Retail Operations

As part of our growth strategy, we are currently seeking to recruit a Head of Retail Operations to lead Operational and support functions within the Retail Division which represents the major luxury fashion brands including Hugo Boss, Burberry, Dolce & Gabbana, Zegna, Fendi, Moncler, Saint Laurent, Stella McCartney, Valentino, Tom Ford, Jimmy Choo and Samsonite.


The selected candidate will contribute to the development, implementation and review of the Group’s Marketing strategy to fulfil the Company’s mission for growth, oversee all marketing operations of the group to ensure all marketing initiatives successful to strengthen the Company’s position as a leader in its market.

Reporting to the Director of Retail the selected candidate will contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and ensuring an excellent customer experience, whilst developing high performing teams through effective leadership and development.

The selected candidate will also be required to ensure the smooth running of processes and operations to ensure the Retail Division and respective support functions such as eCommerce, Warehousing, Marketing and Logistics, work in synchronization to deliver and excellent service to our customers


  • The ideal candidate will have at least 5 years’ experience in a similar position ideally with luxury/premium brands or fashion retail sector.

  • A relevant qualification in Business Management, Retail or Operations Management.

  • Candidates with previous experience in luxury retail brands, visual merchandising, eCommerce

  • A proven track record of growing profitability and exceeding sales targets.

  • The selected candidate must have excellent customer relationship management and leadership skills, together with a strong business acumen and a flair for fashion and retail.

  • Interested applicants must have excellent written and verbal communication skills in English, and Italian preferably
  • A good knowledge of MS Office applications
  • A valid driving licence
  • Knowledge of POS systems.

Please fill out the form