Store Supervisor - Samsonite
As part of our growth strategy, we are seeking to recruit a Store Supervisor for our new Samsonite store in St. Julians.
The Company
Welcome to the epitome of luxury and style. VF Group, a prominent force in Fashion Retail, Manufacturing, and Media, proudly curates a portfolio featuring global fashion icons.
Embrace a legacy built on dedication, innovation, and the pursuit of delivering unparalleled quality and aesthetic excellence.
Our Retail Division represents the major luxury fashion and luggage brands including Hugo Boss, Twinset, Samsonite, Burberry, Dolce & Gabbana, Zegna, Fendi, Moncler, Givenchy, Valentino, Tom Ford, Jimmy Choo.
THE POSITION
As a Supervisor, you will play a crucial role in supporting the Management Team to maximize the store’s sales and service performance. Leading from the front, you will act as a role model to the team, utilizing your fashion knowledge to drive sales and deliver world-class service consistently.
Key Responsibilities
Business Acumen
- Conduct weekly KPI meetings and daily Team Briefs in the absence of Management to ensure the team is informed about priorities and targets.
- Assist in the seamless daily operation of the store by completing daily planners, setting individual targets, assigning lunch breaks, and ensuring optimal floor coverage.
- Ensure team compliance with the company’s timekeeping and attendance policies.
- Complete store administration diligently, adhering to company policies and procedures.
Store Standards
- Run the sales floor when requested by the management team, ensuring smooth operations, clear communication, and maximizing sales opportunities.
- Maintain exceptional window, store, and visual merchandising standards in line with current brand guidelines.
- Ensure all team members are dressed appropriately throughout trading hours.
- Uphold compliance with Store Operating Procedures.
- Responsible for opening and closing the retail store, ensuring all procedures are followed and the store is secure.
Team Development
- Provide support and encouragement to the sales team to ensure they meet daily, weekly, and monthly store targets.
- Stay updated on the season’s current trends and brand guidelines to train the team effectively, maximizing sales opportunities.
- Assist management in conducting coaching sessions to enhance the team’s luxury service skills.
- Act as a senior leader among the Sales Team, supporting their development and achievement of business goals.
- Support and develop Sales Assistants in acquiring in-depth product knowledge to meet customers’ fashion needs.
- Assist management in training the team on till and cash handling procedures.
Service Excellence
- Actively engage customers in a professional and friendly manner to contribute to turnover development.
Lead by example in providing the highest level of customer service. - Exceed customer expectations by going the extra mile, building strong customer loyalty through exceptional service.
Requirements
- Motivated and energized, demonstrating a positive attitude.
- Strong commitment to luxury customer service.
- Maintain high-level communication with clients, colleagues, and management.
- Ability to coach and mentor junior staff members.
- Strong verbal and written communication skills.
- Technical proficiency with MS applications.
- Ability to work a flexible schedule, including nights, weekends, and public holidays.
- Fluent in English and preferably Maltese, plus one other language.
Interested applicants are kindly requested to send their CVs to hr@vfgroup.mt.
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