Assistant Store Manager - Samsonite
As part of our growth strategy, we are seeking to recruit an Assistant Store Manager for our new Samsonite store in St. Julians.
The Company
Welcome to the epitome of luxury and style. VF Group, a prominent force in Fashion Retail, Manufacturing, and Media, proudly curates a portfolio featuring global fashion icons.
Embrace a legacy built on dedication, innovation, and the pursuit of delivering unparalleled quality and aesthetic excellence.
Our Retail Division represents the major luxury fashion and luggage brands including Hugo Boss, Twinset, Samsonite, Burberry, Dolce & Gabbana, Zegna, Fendi, Moncler, Givenchy, Valentino, Tom Ford, Jimmy Choo.
THE POSITION
As the Assistant Store Manager, you will use your passion for the brand as well as commercial and people skills to support the Store Manager in leading the whole store, maximizing its full potential and profitability.
You will lead by example, setting the tone for the store, and provide feedback to your team that will result in a more efficient, productive, and profitable store that exceed company expectations. It is your role to protect the Service environment by consistently making decisions that enhance the customer’s experience in the store and with the brand.
Key Responsibilities
Business Acumen:
- Manages product launches effectively and efficiently working in partnership with VM, Marketing and Logistics to maximize the sales potential
- Meets sales goals by training, motivating, mentoring and providing feedback to store team
- Ensures weekly KPI meeting and daily Team Briefs are conducted so that the team are aware of priorities and targets
- Completes store administration with due diligence and ensuring compliance with company policies and procedures
- Reports on buying trends, customer needs and requests through Weekly Trading Report
- Monitors sales and KPI data proposing any commercial initiatives necessary to achieve the assigned budgets
- Proposes innovative ideas to increase market share
- Collaborates with the Store Manager and our Marketing team to help facilitate instore events, connect with local communities, and deliver best in class experiences
- Thinks omni by seamlessly connecting the website and socials to the store and vice versa, helping to drive sign ups and followers
- Prioritizes regular brand and product knowledge training for the team
Store Standards:
- Maintains outstanding store and visual merchandising standards in line with current brand guidelines
- Ensures all the team are dressed for service throughout trading hours
- Ensures compliance with Store Operating Procedures
- Supports the Store Manager to ensure all legal training is carried out in accordance with due diligence requirements
- Ensures the protection of our team and assets by complying with all Health & Safety Policies
Team Development:
- Supervises, assists and motivates the sales floor team to achieve sales and KPI targets
- Deals with all issues that arise from staff or customers (complaints, grievances etc)
- Manages team (identify team needs, train and motivate team, organize and plan schedules, manage holidays and free days, resolve conflicts and work on teamwork)
Leadership:
- Displays excellent leadership skills in supporting and guiding the team, through the constant practice of feedback and being an example in the store of professional behavior and high performance
- Takes full ownership and accountability for store in the absence of the Store Manager
- Coordinates and supervises all Store’s activities
- Demonstrates effective time management skills
- Inspire team to meet and exceed performance standards
- Acts as advocate for the team, able to motivate others to achieve results
Service Excellence
- Ensures high levels of customers satisfaction through excellent service
- Strives for the highest level of customer service that the team can achieve
- Demonstrates empowerment to solve customer problems and meet customers’ needs
- Drives CRM whilst ensuring GDPR legal requirements are adhered to
Requirements
- Business Acumen skills – Proven ability to increase sales and profitability
- Demonstrate sound commercial and brand awareness
- Customer management skills
- Good organizational skills
- Good communication and interpersonal skills both internally and externally
- Ability to demonstrate strong leadership and people management skills
- Strong verbal and written communication skills
- Technical Proficiency with MS applications
- Ability to work flexible schedule to meet the needs of the business, including nights, weekends and public holidays.
Interested applicants are kindly requested to send their CVs to hr@vfgroup.mt.
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