Assistant Store Manager
As part of our strategy for growth, we are currently seeking to recruit an Assistant Store Manager for our new premium store.
THE POSITION
As the Assistant Store Manager you will use your passion for the brand as well as commercial and people skills to support the Store Manager in leading the whole store, maximising its full potential and profitability.
You will lead by example, setting the tone for the store, and provide feedback to your team that will result in more efficient, productive, and profitable store that exceed company expectations. It is your role to protect the Service environment by consistently making decisions that enhance the customer’s experience in the store and with the brand.
RESPONSIBILITIES
Business Acumen
Manages product launches effectively and efficiently working in partnership with VM, Marketing, and Logistics to maximise the sales potential
Meets sales goals by training, motivating, mentoring, and providing feedback to the store team
Ensures weekly KPI meetings and daily Team briefs are conducted so that the team is aware of priorities and targets
Completes store administration with due diligence and ensures compliance with company policies and procedures
Reports on buying trends, customer needs and requests through the Weekly Trading Report
Monitors sales and KPI data proposing any commercial initiatives necessary to achieve the assigned budgets
Proposes innovative ideas to increase market share
Collaborates with the Store Manager and our Marketing team to help facilitate instore events, connect with local communities, and deliver best-in-class experiences
Thinks omni by seamlessly connecting the website and socials to the store and vice versa, helping to drive sign-ups and followers
Prioritizes regular brand and product knowledge training for the team
Store Standards
Maintains outstanding window, store, and visual merchandising standards in line with current brand guidelines
Ensures all of the team are dressed for service throughout trading hours
Ensures compliance with Store Operating Procedures
Supports the Store Manager to ensure all legal training is carried out in accordance with due diligence requirements
Ensures the protection of our team and assets by complying with all Health & Safety Policies
Team Development
Supervises, assists and motivates the sales floor team to achieve sales and KPI targets
Deals with all issues that arise from staff or customers (complaints, grievances etc)
Manages team (identify team needs, train and motivate team, organize and plan schedules, manage unplanned absence, holidays and free days, resolve conflicts and work on teamwork)
Leadership
Displays excellent leadership skills in supporting and guiding the team, through the constant practice of feedback and being an example in the store of professional behaviour and high performance
Takes full ownership and accountability for store in the absence of the Store Manager
Coordinates and supervises all Store’s activities
Demonstrates effective time management skills
Inspire team to meet and exceed performance standards
Acts as advocate for the team, able to motivate others to achieve results
Service Excellence
Ensures high levels of customers satisfaction through excellent service
Strives for the highest level of customer service that the team can achieve
Demonstrates empowerment to solve customer problems and meet customers’ needs
Drives CRM while ensuring GDPR legal requirements are adhered to
Requirements
Business Acumen skills – Proven ability to increase sales and profitability
Demonstrate sound commercial and brand awareness
Customer management skills
Good planning and organizational skills
Good communication and interpersonal skills, both internally and externally,
Ability to demonstrate strong leadership and people management skill
Strong verbal and written communication skills
Technical Proficiency with MS applications
Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays.
Must be fluent in English and preferably Maltese plus one other language
Interested applicants are kindly requested to send their CVs to hr@vfgroup.mt.
Please fill out the form